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Participation and engagement

Ladder of participation

Throughout the participation agenda, Roger Hart’s ‘Ladder of Participation’ is often used to explain the different approaches and practices that organisations take in involving their service users in decision making.

The Ladder of Participation is based on 8 levels. The levels show an incremental increase in active involvement, level 1 being the lowest in terms of service users having very little influence on decisions to level 8 illustrating true involvement. The ladder will help your organisation determine where you are in terms of participation and help you focus and improve your approach if desired.

Degrees of participation

User-initiated, shared decisions with adults

This happens when projects or programs are initiated by service users and decision-making is shared between users and adults. These projects empower service users while at the same time enabling them to access and learn from the life experience and expertise of adults.

User-initiated and directed

This step is when service users initiate and direct a project or program. Adults are involved only in a supportive role.

Adult-initiated, shared decisions with users

Occurs when projects or programs are initiated by adults but the decision-making is shared with the service users.

Consulted and informed

Happens when service users give advice on projects or programs designed and run by adults. Service users are informed about how their input will be used and the outcomes of the decisions made by adults.

Assigned but informed

This is where users are assigned a specific role and informed about how and why they are being involved.

Tokenism

When users appear to be given a voice, but in fact have little or no choice about what they do or how they participate.

Decoration

Happens when service users are used to help or bolster a cause in a relatively indirect way, although adults do not pretend that the cause is inspired by young people.

Manipulation

Happens where adults use their service users to support causes and pretend that the causes are inspired by young people.

Adapted from Hart, Roger (1992) Children’s participation from tokenism to citizenship.

Please note: It is important not to view participation as a hierarchical model where organisations feel that their involvement of service users is judged as not good enough if it is not high enough on the ladder.

Organisations need to start from a point that is realistic for them and then develop participation as their collective confidence, trust and skills increase.