Model of delivery
Using the feedback from market research, where possible, providers should try to offer a model of delivery that meets parental and carer needs. Providers should be clear and transparent with their model of delivery and maintain a clear and fair policy on late payments, late pickups etc. to ensure that parents / carers understand any additional charges that may apply.
Providers can support parents / carers with their childcare costs by informing them of extra funding which is available for eligible parents such as:
- Tax free childcare
- Childcare element of Tax Credits
- Childcare element of Universal Credit
- Childcare vouchers